Refund policy

Shaped Paws — Returns, Refunds & Subscription Policy

Last Updated: October 15, 2025

At Shaped Paws, we stand behind the quality of our products and want you to be completely satisfied with your purchase.
We offer a clear and consistent return process — and a flexible but carefully managed subscription program designed to provide convenience and savings for our customers.

Return Window & Eligibility

  • Returns or exchanges are accepted within 30 calendar days of delivery. Requests after 30 days will not be accepted.

  • Items must be unused, unwashed, and in original packaging with all tags attached.

  • Products showing wear, damage, pet hair, odor, or missing packaging are not eligible for return.

  • Proof of purchase (order confirmation + order number) required.

Final Sale & Non-Returnable Items

For health and safety reasons, the following are final sale and non-returnable:

  • Opened or used liquid products or sprays

  • Pet consumables, cleaners, or sanitary accessories

  • Items missing packaging or tags

  • Products used outdoors for extended periods

  • Returns requested after 14 days of delivery

Return Authorization (RMA) Process

Step 1 – Contact Us
Email support@shapedpaws.com with:

  • Order number

  • Reason for return or exchange

  • Photos (if item is defective or damaged)

Step 2 – Authorization Review
Our team will review and respond within 1–2 business days with:

  • RMA number (if approved)

  • Return instructions

  • Prepaid label

Step 3 – Ship Your Return

  • Pack securely in original packaging

  • Include RMA number inside

  • Use trackable shipping for orders over $75

Returns without an RMA are refused and returned to sender.

Return Shipping & Fees

  • Customers are responsible for all return shipping costs (except for defective items).

  • A 20 % restocking fee applies to approved returns showing handling or incomplete packaging.

  • Choosing store credit may waive the restocking fee.

  • Shaped Paws is not liable for lost return packages; use insured shipping.

Defective Items Only

  • Report defects within 48 hours of delivery to support@shapedpaws.com.

  • Include photos and description of the issue.

  • Once verified, we’ll send a prepaid label and expedite a replacement or refund after inspection.

Refund Processing

  • Refunds issued only after inspection of returned item.

  • Processing time: 3–5 business days after receipt.

  • Refunds go to your original payment method.

  • Bank posting may take 2–10 business days.

  • You’ll receive email confirmation when processed.

If you haven’t received your refund:

  1. Check with your bank or credit card company.

  2. Contact your payment provider.

  3. Email us for assistance.

Exchanges & Store Credit

  • Exchanges allowed for size or color (if available).

  • Defective items replaced at no charge once approved.

  • Choosing store credit earns a 5 % bonus credit.

  • Use the RMA process and state “exchange” in email.

Gift Returns

  • Gift recipients may return items under the same conditions.

  • Refunds are issued as digital gift certificates.

  • Original purchaser may be notified of the return.

Address Corrections

  • Address updates are possible before shipment only.

  • After shipment, customer bears cost of reshipping or loss if address was incorrect.

International Returns

  • International customers pay return shipping and customs fees.

  • Refunds may take 2–4 weeks due to customs clearance.

Subscription Orders & Cancellations

Our subscription program offers recurring deliveries at discounted pricing to make re-ordering easy.
Because subscriptions lock in special pricing, early cancellation is restricted.

Managing Your Subscription

  • Subscriptions can only be modified or canceled by contacting our team directly at support@shapedpaws.com.

  • Cancellation requests must be submitted at least 7 days before your next billing date. Requests received after this period will apply to the following cycle.

  • To verify ownership, we may require order number, billing name, shipping address, and last 4 digits of the payment method.

  • We do not accept subscription cancellations through social media, chatbots, or any other channel.

  • If a subscription ships before cancellation is approved, that shipment is non-refundable.

  • Any refused or returned subscription shipment is subject to the standard 20 % restocking fee and return shipping costs.

Pausing or Changing Deliveries

  • Subscription deliveries may be paused or rescheduled once per 90 days at our discretion.

  • Multiple pauses or frequent changes may be denied to maintain inventory stability.

Refunds on Subscription Orders

  • Subscription orders are non-refundable once processed.

  • Defective items within a subscription shipment follow the standard defective item procedure above.

Refund Delays & Chargebacks

  • Please contact us before initiating a chargeback. Unauthorized chargebacks will be disputed with delivery proof and policy records.

  • Repeated chargebacks may result in account termination.

Quality Guarantee

We stand behind our products with a satisfaction guarantee. If you’re not completely happy, we’ll work with you through approved returns, exchanges, or store credit.

Contact Information

Customer Service: support@shapedpaws.com
Response Time: within 24 hours (Mon–Fri)

Policy Updates

This policy may be updated periodically. The latest version is always available on our website.Your continued use of shapedpaws.com after updates constitutes acceptance of the revised policy.